Recently in our leadership team we had been discussing how we help to problem solve issues that may present itself within teams. (see our notes below)
This discussion made me reflect on how I support my team with problems that they come to me within our syndicate. I realise now that I will often give a list of possible solutions to others to help solve the problem for them straight away. The discussion we had at leadership level made me realise is that i need to help facilitate my team to come to the solution themselves. Making the solution more powerful for the person who came to help.
I was able to put this into practice recently when one of my team came to me about a student they are really struggling with behavior wise in class. Instead of telling all the things I would try, I listened to her concerns, and then asked her questions such as 'Have you noticed that certain times of the day are worse than others?', 'is his behavior due to seating arrangements' and 'What have you tried already, what worked?'
This conversation went really well, and I felt that she felt better getting her concerns off her chest. We also decided together that their needed to be some kind of 'cost' incurred for this child, as his actions were very disrespectful and the RP chats she is having individually and as a class weren't resulting a positive change. So we decided that we would enlist the support our DP to see if he had some ideas that we could adopt to support my team member to work with this student.
Our DP suggested that we adopt the time out strategy. We started this today. Our DP explained the new process with the student today. My team member was pleased to report that he had a pretty great day, after hearing their will be consequences for his disrespectful behavior, he tried harder today to do as he is told. She was really pleased with the outcome and the fact that their are some new things that she can try and implement.
Notes from our leadership meeting:
- Problem
Solving shared agreement as Leaders of Vardon School
Solution oriented mindset
How do we expect to solve problems or
issues that arise at work? with other staff? with children?
Looking at the four R’s and using these
in our leadership roles.
Don’ts
:
Trying
to solve problem ourselves
Listen
in a public place
Don’t
buy into it
Don’t
take it personally
Do’s:
Ask questions to find out where ‘they’
want to go (to solve the problem)
Role modelling
What do you want to happen? What
do you need?
Find out who owns the problem
Take time to listen
Change venue
Suggest another time when you are
better able to support
Define the problem/issue
Make a plan/explore
Remember the RP script
Follow
up to show value and support










